FAQ

Shipping Policy

  • Shipping options available are...
    • Domestic shipping: 
      • First and most cost effective for all of us, BigDyeCountry offers free domestic shipping on orders over $75!
      • If you do not make the $75 order minimum, shipping is based on weight and starts at $7.90 for packages between 0.1-3.99 lbs.
      • Shipping is $12.90 for packages 4-19.99 lbs.
      • Shipping is $19.90 for packages 20 lbs+.
    • International shipping:
      • Is available! Email big.dye.country@gmail.com for an accurate shipping quote for international orders.

Returns

  • General Products
    • Ready-made products are available for return or exchange.  You have 30 days from the date of your purchase to return the item in its original form (we take photos prior to items leaving Big Dye Country so we are aware of the original condition of all items if there is a dispute).  Return shipping is the buyer's responsibility. If you would like Big Dye Country to send you a return label, email big.dye.country@gmail.com. The total of your shipping label will be deducted from your purchase price for the item upon Big Dye Country's receipt of the item. The remainder may be used as credit on the site for your exchange OR sent back to your in your original form of payment. 
  • Semi-Custom Orders
    • Semi-custom orders are available for store credit only.  You have 30 days from the date of your purchase to return the item in its original form upon receipt.  Return shipping is the buyer's responsibility. If you would like Big Dye Country to send you a return label, email big.dye.country@gmail.com. The total of your label will be deducted from your purchase price for the item upon Big Dye Country's receipt of the item used as credit on the site for your exchange.
  • Custom Orders
    • Custom orders are available for store credit only.  You have 30 days from the date of your purchase to return the item in its original form upon receipt.  Return shipping is the buyer's responsibility. If you would like Big Dye Country to send you a return label, email big.dye.country@gmail.com. The total of your label will be deducted from your purchase price for the item upon Big Dye Country's receipt of the item used as credit on the site for your exchange.

Exchanges

  • Email big.dye.country@gmail.com! We are happy to facilitate exchanges on ready-made goods for up to 30-days from your purchase.

Any other questions?

  • email big.dye.country@gmail.com for any other questions! We are happy to help you with all your ice dyeing needs.